When you schedule your appointment, you will be instructed to fill-out and submit a client contact and patient information form.

The relationship with your pet’s primary care veterinarian is critical to the short-term and long-term care for your pet, and for this reason, patients are seen at Northlake Veterinary Surgery by referral only.

After your veterinarian has contacted us and made a referral for you and your pet, please contact us at 404-292-3281 to schedule an appointment. Our referral coordinators are available 7:15am-5:00pm on Monday-Friday to schedule an appointment for you.

We look forward to working with you and your pet.
From consultation to recovery, our team guides you through every step of the surgical process.

Preparing for your visit:
We work with your primary care veterinarian to obtain medical information, laboratory work, and radiographs to prepare for your pet’s appointment. If you think that your pet may stay for a procedure please bring any special diet and medications with you.

What to expect the day of your appointment:
All clients must have an office visit with one of our surgeons before any procedures are scheduled or performed. Appropriate recommendations for diagnostics and procedures can only be given after a thorough evaluation of the patient and the patient’s history. The office visit is an essential part of the patient evaluation. You should anticipate spending between 60 and 90 minutes at our hospital the day of your first visit.

Scheduling your pet’s procedures:
At the exam, we tailor a customized plan to account for each patient’s specific anesthetic, diagnostic, and orthopedic needs. Following your appointment, we will help you schedule for your pet’s procedures. Patients requiring diagnostic and/or surgical procedures can often be admitted for the following day or can be scheduled for drop off on a designated surgery day in the near future.

ORTHOPEDIC EXPERTISE YOU CAN TRUST
For more than four decades, Northlake has helped pets across the southeast regain strength, mobility, and quality of life through advanced surgical care delivered with precision, experience, and dedication. Our focus is simple: restore comfort, restore function, and help every patient return to a life in motion.

Estimates:
An estimate of anticipated cost can be provided to you before your office visit. This estimate is based on the referral from your primary care veterinarian and our previous experience with patients that have presented with similar needs to that of your pet. The needs of individual patients, however, do vary. Therefore, a more specific estimate will be provided to you during your office visit.

Payment Policy:
A deposit of 50% of the estimated cost of intended procedures is required for all patients who are admitted to our hospital. Payment is due in full at the time your pet is discharged from the hospital. For patients with procedures where a set price is determined, payment in full may be required at the time of admission. We do not bill or carry open balances on patients.

Payments Accepted:
MasterCard, Visa, American Express, personal checks, and cash are all accepted. If extended credit is required we accept several CareCredit plans. You may visit www.carecredit.com for pre-approval prior to your appointment to apply for a CareCredit account.

Client consultations prior to referral and office visit:
We do not offer phone consultations to individuals whose pets have not been seen at our office. Prospective clients should be advised that until we have had an opportunity to examine their pet and review all previous diagnostics, we cannot give them any advice over the phone.

READY TO HELP YOUR PET MOVE AGAIN
If your pet has been diagnosed with an orthopedic condition or referred for surgical care, our team is here to guide you through every step of the process.

Pet Insurance Policy
We provide you with an estimate for the cost of your pet’s services before your pet is admitted for their procedure. A deposit is due at the time of your pet’s admission for 50% of the anticipated bill. The remaining balance must be paid at the time of your pet’s discharge. For patients with procedures where a set price is determined, payment in full may be required at the time of admission.

For patients with pet insurance, it is the pet owner’s responsibility to pay Northlake Veterinary Surgery the total balance due in the same manner as patients without pet insurance. Insurance reimbursement will be made directly to the client from the insurance company. Northlake Veterinary Surgery does not accept payment from the insurance company.

Pet insurance reimbursement can vary greatly depending on the terms of the specific policy. Contact your insurance company for reimbursement details specific to your pet’s policy. At Northlake Veterinary Surgery, we will make every effort to help you submit required documents and records to your insurance provider to facilitate your reimbursement.